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Customer Service

All persons are treated respectfully and considerately.
We understand the delicate relationship between public sector clients and their taxpaying constituents.
We are committed to protecting and promoting our client’s reputations for accountability, highly ethical collection practices and customer service.
Competent staffing and management of your accounts.
Client access to live web portal for up-to-date reporting and account data.
Payment safeguards

Compliance

Monthly trainings: FDCPA, HIPAA, FERPA, CFPB, TCPA and IRS-1075 guidelines.
“Inspect what we Expect” philosophy of call monitoring supports our commitment to total compliance and zero tolerance for complaints.
Data Security and Privacy Protections.
NIST and FISMA Certification – the highest federal standards!.
IRS-1075 compliant.
Multi-layer administrative, technical and physical safeguards in place to mitigate improper disclosure of private information

Staff is experienced, well-trained, diverse and has proven ability

Meet Fair Labor Standards Act & Ohio’s Affirmative Action Program requirements

HUBZone-certified Small Business

Experience

Highly trained, engaged and satisfied collectors who create satisfied customers.
Average of 12 years of collections and legal experience per person.
Experience with General State Receivables, various Tax matters, Local Debt, University and College tuition, loans and receivables, University Medical, Workers’ Compensation, Probate, Subrogation, Bankruptcy, Foreclosures and International recovery.

Tools

Leading customized collections software.
Powerful skip-tracing tools.
Exceptional and compliant processes for identifying and locating hard to find and highly mobile debtors.
Proprietary scoring software.
Secure online payment website receiving direct payments.
Advanced tracking and compliance software.
Continued investments in advanced technology

Results

Earn rates that exceed industry standards!.< br />Emphasize setting realistic and sustainable payment plans that drive month-over-month increases in recoveries.< br />Pursue legal remedies to reinforce when non-legal collection practices are not successful

Partner Industries

Proudly servicing multiple industries

Business and Transactional

We believe the client’s business goals always come first, and legal solutions should be crafted to meet those goals. Our attorneys have significant executive-level and legal experience in entrepreneurship, government, small business and government contracting. We are meaningful contributors and value-added advisors to our clients.

Our attorneys have significant executive-level experience in entrepreneurship, small business, transactional and international business, and government contracting.

Litigation

Our attorneys have been involved in advocating on behalf of our clients throughout local, state and federal court systems. We provide effective and efficient case management and legal support to reach the most practical and just result for our clients. We can accommodate your litigation needs within our tiered contingent process or competitive flat fee, hourly fee or combination billing.